Frequently Asked Questions
Here are answers to our most common questions. Still need help? Contact us.
Ordering
How does it work?
Creating your own custom travel photobook is simple.
- Choose your destination and book size.
- Upload your travel photos.
- We automatically organize your memories into a professionally designed layout.
- Review your book and make any edits you'd like.
- Approve your design and we'll print and ship it to your door.
Most customers can create a beautiful travel book in just a few minutes.
Do I design the book myself?
No—our system does the heavy lifting.
Your photos are automatically arranged into thoughtfully designed layouts that tell the story of your trip. Before ordering, you'll be able to review every page and make changes if you'd like, including rearranging photos, adding and editing text, or swapping images.
Can I edit my book before it's printed?
Yes! Before your order is sent to print, you'll have the opportunity to review every page. You can adjust layouts, reorder photos, add captions, or make other changes until you're completely happy.
Can I use photos from my phone?
Absolutely. Modern smartphones take excellent photos, and most customers create their books entirely from iPhone or Android photos.
Can I include captions or notes?
Yes. You can personalize your book with trip titles, dates, captions, and other meaningful details before placing your order.
Our Photobooks
What makes Memorie Press different?
Most photo books start with a blank page.
Memorie Press starts with your journey.
Every book is thoughtfully designed around the destination you've visited, featuring destination-inspired motifs and maps that make it feel more like a beautifully published travel book than a traditional photo album.
What destinations are available?
Browse the full Postcard Edition on our photobooks page. We're continuously adding new destinations. If yours isn't listed yet, contact us and tell us where you went.
What are the books made from?
Premium matte hardcover, vibrant glossy interior pages (200 gsm), printed to order.
What sizes are available?
We offer two sizes: Small (about 5.8" × 8.2") and Large (about 8.3" × 11.7"). Large is our preferred size for viewing photos.
Can I send a book as a gift?
Absolutely! Many customers create books as gifts after a shared trip. Each book arrives professionally printed and ready to display.
Shipping & Returns
How long does production take?
Once you place your order, production typically takes 4–5 business days before your order ships. During busy holiday periods, production may take slightly longer.
How long does shipping take?
Shipping times vary by destination and the method you select at checkout (standard or express where available). You'll receive tracking when your order ships.
Where do you ship?
We ship to: Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States.
Shipping rates and available methods are calculated at checkout based on your address.
What if there is a printing problem or arrives damaged?
If your book arrives with a manufacturing or printing defect, or arrives damaged, contact us within 30 days of delivery. We'll happily arrange a free replacement.
Can I return a personalized book?
Because every book is custom-made, we can't accept returns for change of mind or customer errors such as typos, incorrect dates, or uploaded photos. Please review carefully before ordering. If your order arrives damaged or there's a printing issue, we'll make it right — see our refund policy.
Privacy
What happens to my photos?
Your photos are used only to create your book. We never sell your images or use them for marketing without your permission.
How long are my photos stored?
Your uploaded photos are stored only as long as necessary to create and fulfill your order, then handled according to our privacy policy.